The Latest Updates for WhatsApp Business API: A Game Changer for Businesses?
More ways for businesses to interact with their customers on WhatsApp! Here's what you should know...
How an Effective Channel Migration Strategy Can Boost Chatbot Uptake
While the digital revolution has brought considerable change to the way we do business, few...
From Inception to Implementation – The Process of Building an AI Chatbot
Artificial intelligence (AI) remains a relatively new foray for most organisations. When...
Chatbot 101 Glossary
Jargons are present in every industry to help industry players to communicate with one other...
Understanding Conversational User Interfaces
Even though we often use chatbots as consumers, not many understand what goes behind the scene. How...
Customer Service today needs omnichannel support. How can contact centres keep up and improve their ROI?
As more digital channels are established, contact centres also have more channels to manage. Today,...
The Market Adoption of Chatbot Solutions
In 1994, ELIZA was the first “Chatterbox” to be developed by Joseph Weizenbaum at Massachusetts...
Technologies for the Online Retail Sector
AI-powered e-commerce has significantly changed the way we shop. In 2013, Deloitte’s study found...
What Can You Automate?
“If I had asked people what they wanted, they would have said faster horses”. The idea of a “car”...
Website vs Application vs Chatbot
Where are the consumers? Where should you invest your next marketing dollar? This article explores...
Is Your Company Ready for Deployment of Virtual Assistants? (Chatbots)?
Synopsis
Enterprise chatbots are commonly known as virtual assistants, which are essentially...
Helping your customers find your chatbot and talk to it
It’s not enough to build it, and wait for people to come and talk to it. Here are some ways you...
Why you may need an external chatbot provider even with an engineering team
If you have an internal engineering team, why do you need an external chatbot provider? Here are...
7 great ways to add a chatbot to your business
Pick the right use case and reap the benefits of having an automated chatbot in your business
...