How Will Big Tech Entry Into Healthcare Affect Providers?
The Big 4 technology companies are making big moves into the healthcare sector. How will this...
Why Virtual Assistant Chatbot Use Cases Are More Than Just About Automation
From providing agile customer service in insurance to enabling PROMs and PREMs in healthcare, here...
Conversational AI Implementation: 6 Questions to Ask First Up
A conversational AI can streamline your customer service and internal operations but implementing...
Using Chatbots to Advance Your Brand Voice
Now that you've gotten the green light from your management to go ahead with your organization's AI...
From Inception to Implementation – The Process of Building an AI Chatbot
Artificial intelligence (AI) remains a relatively new foray for most organisations. When...
Customer Service today needs omnichannel support. How can contact centres keep up and improve their ROI?
As more digital channels are established, contact centres also have more channels to manage. Today,...
E-commerce Marketplace’s Action Plan to Upscale in Southeast Asia
Southeast Asia's booming market is immensely appealing to businesses within and outside of the...
Am I Chatting with a Human or an AI? How Live Agents Help with Chatbot Implementations
Digital transformation is exciting - as a solution provider, we get it. It is no wonder we idealize...
Technology Powering the Logistic sector
Logistics and supply chain is an industry with high level of repetitive and laborious tasks, making...
Technologies for the Online Retail Sector
AI-powered e-commerce has significantly changed the way we shop. In 2013, Deloitte’s study found...
Defining Virtual Assistants – and are they the same as Chatbots?
These terms have been tossed around loosely in various contexts, but what do they really mean? Like...
Too much bots to keep tabs on?
If you are just browsing the net hoping to find ways to integrate Big Data, AI, ML, and other...
Website vs Application vs Chatbot
Where are the consumers? Where should you invest your next marketing dollar? This article explores...
Making the News with WhatsApp
Just last week, Channel News Asia made official announcement of its presence on WhatsApp Business,...
Is Your Company Ready for Deployment of Virtual Assistants? (Chatbots)?
Synopsis
Enterprise chatbots are commonly known as virtual assistants, which are essentially...