The benefits of chatbots are increasingly well-recognised in marketing and beyond, with advantages...
It's been an exciting year in the artificial intelligence space, with 2019 being the year where we...
Those in the know are well aware that conversational AI, and more specifically chatbots, are going...
As technology progresses at the speed of light, so does the way we interact with customers. While...
Now that you've gotten the green light from your management to go ahead with your organization's AI...
Artificial intelligence (AI) remains a relatively new foray for most organisations. When...
Jargons are present in every industry to help industry players to communicate with one other...
Even though we often use chatbots as consumers, not many understand what goes behind the scene. How...
As more digital channels are established, contact centres also have more channels to manage. Today,...
In 1994, ELIZA was the first “Chatterbox” to be developed by Joseph Weizenbaum at Massachusetts...
Digital transformation is exciting - as a solution provider, we get it. It is no wonder we idealize...
Technologies like artificial intelligence and robotics are leaving marks in the healthcare sector....
“If I had asked people what they wanted, they would have said faster horses”. The idea of a “car”...
These terms have been tossed around loosely in various contexts, but what do they really mean? Like...
In 2018, Google published bidirectional, transformer-based pre-training of large scale language...